Transparency in data protection: How weltweitversenden protects your data

1. General information

Your personal data (registration data, information about your orders, etc.) will be processed by worldwideYour data will be stored and processed in accordance with the General Data Protection Regulation (GDPR/DSGVO) (Regulation (EU) 2016/679), May 2016. By agreeing to our Terms and Conditions, you also accept our Privacy Policy. worldwideWe respect the security and privacy of our customers and will never sell or share personal customer data such as names, addresses, or other related information for advertising or similar purposes. We use third-party remarketing tools like Google AdWords, which use only email addresses. We believe it's important for our customers to know what happens to their data. Here you'll find an overview of what data we collect and for what purposes it's used. Full transparency for our customers.

2. Customer Data: Legal Basis for Storage and Use

Storing your data is necessary for us to carry out our work (using your address for shipments, debt collection, etc.). All customer data provided during registration will be processed by worldwideData sent via email is stored, encrypted, and protected against destruction, loss, unauthorized access, or misuse. That's why we've partnered with HostEurope, whose server center is among the largest and most secure in Germany.

3. Collection & Use of Customer Data

worldwideWe guarantee to only store customer data that is important for processing the respective transactions.

For what purposes is the customer data of worldwideUsed for shipping?

• CUSTOMER COMMUNICATION – Communication with our customers, customer support and internal email marketing.
  Internal program: Thunderbird,
  External programs: WP Newsletter and LiveChat.
  Data used: names and email addresses.
• EMAIL COMMUNICATION – All of worldwideYour saved personal customer data will be displayed in your customer account. Email addresses are used solely for direct communication with our customers and for remarketing. This includes the welcome email upon registration, notifications about incoming or forwarded shipments, and announcements of worldwideto send you information about news or changes, and remarketing activities.
  Email RemarketingWe also use third-party remarketing cookies, if you consent, including Google AdWords and Google Tag Manager tracking cookies. This means that we will continue to show you advertisements on the internet, particularly on the Google Content Network (GCN).
• CUSTOMER DATA USAGE MANAGEMENT – Registration, authentication, customer account processes.
  Our system: LifeRay is hosted by HostEurope in Europe/Germany and Luxembourg.
  Data used: all data stored in your account such as name, address, contact details and our order data.
• OUR WORK – Control and monitoring of incoming shipments.
  Data used: all data stored in your account such as name, address, contact details and our order data.
• ACCOUNTING – Processing of personal data for invoicing and financial reporting processes.
  External program: Datev.
  Data used: Name and address.
• CONCIERGE-SERVICE – Ordering on behalf of the customer (concierge service).
  Data used: Your last name, how we order for you.
• ANALYSIS – For statistical purposes, we only use anonymized data; see the Cookies & Trackers section.
• PAYMENTS – For transactions, specific data is transmitted to secure third-party providers such as Paypal, Computop, AliPay, UnionPay, etc.
  The data used solely for compliance checks is only transaction-relevant data; this data is only transmitted by the payment provider. worldwideThe shipping service does not ask for or save your full payment details.
• SOCIAL NETWORK SITESOur site contains interfaces that allow you to connect to social networking sites (each a "SNS"). When you connect to an SNS through our website, you authorize us to access, use, and store the information that the SNS can provide to us based on your settings on that SNS. We will access, use, and store this information in accordance with this notice. You can revoke our access to the information you provide in this way at any time by changing the relevant settings in your account settings on the respective SNS.
• AUTOMATICALLY COLLECTED INFORMATION We may automatically log information about you and your computer or mobile device when you access our website. For example, we may log the name and version of your computer or mobile device's operating system, the manufacturer and model, browser type, browser language, screen resolution, the website you visited before visiting our website, the pages you viewed, the time spent on each page, access times, and information about your usage and actions on our website. We collect this information about you using cookies and trackers. You have the option to disable these cookies/trackers using an application. Please see the Cookies & Trackers section below for further details.

4. Who has access to the customer data?

Who can see or access customer data?

• All Employees worldwidesend out emails from staff who are trained in processing and handling data protection regulations.
• Our Board of Directors (in exceptional cases).
• Our Transport service providers Only data necessary for fulfilling customer orders will be provided, excluding the provision of email addresses or telephone numbers.
• Our Online payment partners They only receive order-related data that allows them to verify and process the payment transaction.
• Compliance with laws and law enforcement; protection and security: worldwideWe may share information about you with government or law enforcement agencies or private parties when required by law, and disclose and use such information as we deem necessary or appropriate to (a) comply with applicable laws and legal requirements and legal processes, e.g., to respond to subpoenas or requests from government agencies; (b) enforce the terms and conditions for the services; (d) protect our rights, privacy, safety, or property and/or yours or others'; and (e) protect, investigate, and prevent fraudulent, harmful, unauthorized, unethical, or illegal activities.
• Business transfers: We may sell, transfer or otherwise dispose of all or part of the business or assets, including your personal data, in connection with a business transaction (or a potential business transaction) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy.

5. Cookies & trackers such as Google, Facebook etc.

Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow it) so that the website's or service provider's systems can recognize your browser and capture and remember certain information. For example, we use cookies to remember and process the items in your shopping cart. They are also used to help us understand your preferences based on past or current website activity, which enables us to provide you with a better service. We also use cookies to compile data about website traffic and website interaction so that we can offer better website experiences and tools in the future.

We use cookies to collect aggregated data about website traffic and website interactions in order to offer better website experiences and tools in the future. We may also use trusted third-party services that process this information on our behalf.

You can choose whether your computer should warn you each time a cookie is sent, or whether you want to disable all cookies. This is done through your browser settings. Since browsers vary, consult your browser's help menu to learn how to properly manage your cookie preferences.
Furthermore, we offer you the option to deactivate all cookies/trackers via a plugin on our site. See [link/reference]. Opt-out / Disable trackers and cookies.

Cookies/Trackers Used / Type of Cookie Purpose

WE DO NOT USE - Essential cookies
These cookies are essential to provide you with the services available through our website and to enable you to use some of its features. Without these cookies, the services you have requested cannot be provided, and we only use these cookies to provide you with these services.

WE USE We use analytics and performance cookies. Google Analytics and Google Tag Manager
These cookies are used to collect information about traffic to and usage of our website. The information collected may include the number of visitors to our website, the websites that referred them to our website, the pages they visited on our website, the time they visited our website, and other similar information.
We use this information to operate our website more efficiently, to gather comprehensive demographic information, and to monitor the level of activity on our website. We use Google Analytics for this purpose. Google Analytics uses its own cookies. These are used solely to improve the functionality of our website. For more information about Google Analytics, please see our privacy policy. You can find Google Analytics cookies here. and about how Google protects your data here.

WE USE Social media cookies (e.g. FacebookCustomAudience, FacebookContent)
These cookies are used when you share information via a social media sharing button or a "like" button on our website, link your account, or interact with our content on or through a social networking website such as Facebook or Twitter. The social network will record that you have done this.

We have data processing agreements in place with GoogleTagManager, GoogleAnalytics and other partners.
We use Google Fonts that are stored locally on our own server.

Opt-out / Disable trackers and cookies

1) You can easily request that we do not use cookies by using our plugin (GDPR Cookie Compliance) at the bottom of our homepage. Simply define it when opening the worldwideSend or change the settings later.
2) Another option is to remove or reject cookies via your browser settings. To do this, follow your browser's instructions (usually found under "Settings," "Help," "Tools," or "Edit"). Many browsers are set to accept cookies until you change your settings. For more information about cookies, including how to see which cookies have been placed on your computer or mobile device and how to manage and delete them, please visit www.allaboutcookies.org. If you do not accept our cookies, you may experience inconvenience when using our website. For example, we may not be able to recognize your computer or mobile device, and you may have to log in each time you visit our website.

Pixel-Tags

We do not use pixel tags.

Signals/Do-Not-Trado not follow ck

Some internet browsers may be configured to send "Do Not Track" signals to the online services you visit. We do not currently respond to Do Not Track signals. To learn more about Do Not Track, please visit http://www.allaboutdnt.com.

6. Customer rights

Consent to the use and storage of personal customer data is voluntary and therefore not mandatory. However, refusing consent to the use and storage of your data means refusing to worldwideto send, provide services or forward shipments to customers. worldwideversand is available at any time for any questions or concerns related to the Federal Data Protection Act, such as:

• Detailed information on how your data is used
• Request a copy of the personal data you provided in your customer profile
• Request to update or adjust your data
• Revocation of your consent to the transfer of your data to transport service providers and online payment partners.

Furthermore, we will delete your data from our servers at any time upon request, provided we are legally permitted to do so (see deletion of your dataThe contact details of the responsible department are listed below:

worldwide shipping GmbH
Paul Gruner Street 68
GER 04107 Leipzig
ppgad@pucrs.br

7. Your choice (including changes/deletion of personal data, etc.)

Access, update, correction or deletion of your data:

All account holders can review, update, correct, or delete the personal data in their registration profile by logging into their account. You can also contact us at ppgad@pucrs.br Please contact us if you have any further questions or requests.

Deletion of your data:

Immediate deletion of customer data is not always possible due to tax obligations.

Customers who have not used any services Customer data is usually deleted after a period of three months at the latest, as this is the period for storing the data, unless we are legally obliged to store the data for a longer period.

(Section 35 Paragraph 2 BDSG-old / Article 17 Paragraph 1 GDPR “Right to be forgotten”) Your data can be deleted if:

Registered customers who have paid a €1 registration fee If these accounts are not used, we will automatically delete them after 10 years. According to §257 of the German Commercial Code (HGB), we are obligated to retain data for 10 years if it is transaction-relevant.
Registered customers who have NOT paid the €1 registration fee – If these accounts have not been used, we will automatically delete them after 2 years.

The termination of the contractual relationship still allows the customer to change or delete their profile data at any time.

Newsletter & email communication:

You can unsubscribe from newsletters and marketing emails by following the unsubscribe instructions on a link at the bottom of each such email or by contacting us at ppgad@pucrs.br. contact us. If you are registered with us, you can continue to receive service-related and other non-marketing emails.

Withdraw consent:

If you have given us your consent to use your personal data, but would like to update or delete it, please contact us at ppgad@pucrs.br.

The decision not to share your personal data:
If we are legally required to collect your personal data, or if we need your personal data to provide you with the services, we may not be able to provide you with the services (or we may later ask you to delete it) and may have to close your account. We will inform you what information you need to provide to receive the services by requesting it as required within the services or by other appropriate means.

Uninstalling our applications:

We do not offer local installation.

8. Information on user behavior

Every access to our homepage is logged. This data is not personally identifiable – therefore, it cannot be used to identify you. worldwideWe do not track which data is accessed by which user. The IP address of the computer used to access our website is not stored. Therefore, the creation of personal user profiles is not possible. The data is used for statistical analysis for internal purposes by worldwideThe surveys mentioned above will under no circumstances be linked to customer data. The collection and analysis of this data is carried out by worldwidesend. This excludes the transfer of data to third parties.

9. Data Protection & Security

worldwideThe shipping service processes your data via a managed and password-protected access control system and guarantees secure, encrypted data transmission using SSL (Secure Socket Layer). All individual order data, such as the customer's name, address, and product specifications, are transmitted in encrypted form and stored on a server protected against unauthorized access. We are committed to offering our customers the highest level of security. Therefore, we only work with certified payment service providers who meet our stringent requirements, especially regarding data transmission with debit or credit cards. worldwideThe service does not store any information or data related to your debit or credit card. However, the customer is responsible for the security of their browser.

10. Data breaches

Any personal data breach that would result in significant harm to individuals will be reported within 72 hours to the Federal Commissioner for Data Protection and Freedom of Information in Bonn and to our Thuringian State Commissioner for Data Protection and Information Security reported using standardized procedures and forms.

11. Final provisions and Requests for access to items (DPO)

worldwideThe company reserves the right to change or update this privacy policy. In such a case, worldwideThey will inform their customers directly and publish an update on their homepage promptly. For questions or complaints regarding data protection, please contact them at any time. worldwidesend:

DPO Data Protection Officer
worldwidesend GmbH
Paul Gruner Street 68
GER 04107 Leipzig
ppgad@pucrs.br