Clearly assign returns
Return number, order, reason for return and tracking number can be assigned to the original transaction.
Process returns in a structured manner
Returns management and waste disposal logistics for national and international returns
Organize returns, repair shipments, and returned goods through a structured shipping process. Paket International combines return labels, shipping service, pickup, tracking, and, for returns to third countries, the necessary customs preparation.
- ✓ Coordinating national and international returns
- ✓ Create return labels and shipping documents
- ✓ Map repair, exchange and return shipments
- ✓ Prepare returns from third countries including customs information
Return label
Clearly mark the return shipment.
National & worldwide
Returns from different countries
Tracking
Centrally track return status
Customizable
For returned goods from third countries
More than just a return label
Returns shipping as a structured business process
Returns quickly generate a lot of manual work. Addresses need to be verified, shipping services selected, and status updates communicated. For international returns, product, invoice, and customs information also needs to be recorded. A structured returns management system combines these steps into a transparent process.
Select the appropriate return service
The route, package dimensions, weight, type of goods and desired transit time determine the appropriate shipping option.
Prepare returned goods with customs data
For returns from third countries, the identity of the goods, their value, origin and purpose must be verifiably documented.
Import return data from upstream systems
Order, recipient and goods information can be used from shop, ERP or WMS systems for return shipping.
Services in the returns process
Return label, shipping, tracking and customs combined
Paket International supports the shipping-side organization of returns. The focus is on the transport process and the associated data and documents.
Create return label
Return labels are generated based on the return address, package data and selected shipping option.
Organize return shipping
National and international shipping services can be selected to suit the specific return.
Prepare for pickup
Depending on the shipping service, a collection at the return address can be arranged.
Track returns
Tracking data can be assigned to the return and used for customer service or internal systems.
Prepare customs documents
For returned goods from third countries, goods items, invoice data and other customs information can be recorded.
Integrate systems
Shop, ERP and WMS data can be used for the preparation and allocation of returns.
Clear delineation of services
Shipping management instead of physical goods processing
Returns management can include return shipping, goods inspection, and restocking. Paket International focuses on the shipping, data processing, and customs procedures.
Shipping-side returns management
The focus is on the organization and digital preparation of the return transport.
- Return label and shipping order
- Collection or return process
- Tracking and status data
- Customs preparation for returned goods
- Interfaces to shop, ERP and WMS
Physical returns processing
These services are generally part of a warehousing or fulfillment process and should be considered separately from transportation.
- Opening and inspecting the goods
- Quality assessment
- Repackaging and restocking
- Reprocessing or disposal
- Refund to the buyer
Returns process
Four steps to a prepared return
A clear assignment of order, goods, reason for return and shipping data reduces queries in the further returns process.
Record return
Please provide the order details, reason for return, sender, return address, item numbers and package details.
Select shipping service
Check available return shipping options based on route, dimensions, weight, and type of goods.
Create labels and documents
Generate return labels and, for third countries, add the required product and customs information.
Track return
Monitor tracking status and assign the incoming return to the original transaction.
Clearly document the reason for the return.
Please specify whether this is a standard return, repair, exchange, complaint, or returned goods. This information may affect the documentation and customs processing.
Returns from third countries
International returns with customs preparation
Returns across customs borders require more than just a return label. The goods, original shipping method, reason for return, and value of the goods must be clearly documented. Specific customs procedures depend on the individual case.
Document product identity
The description of the goods, quantity, value, customs tariff number and country of origin should be clearly stated.
Assign original shipment
Previous invoices, export documents, or shipment references may be relevant for assessing the return.
Check returned goods status
Whether a returned goods treatment is possible depends, among other things, on the original export and the available documentation.
Specify the purpose of the repair
For repair shipments, the purpose, value of the goods and intended further use should be clearly described.
Consider import costs
Incomplete or incorrect information may lead to inquiries, delays, or import duties.
Manage evidence centrally
Shipping, invoicing and customs documents should be clearly linked to the return.
Different reasons for returns
Return, repair, exchange or returned goods?
The reason for the return affects the required data, documents and, if applicable, customs processing.
| Return method | Typical occasion | Important information |
|---|---|---|
| Standard return | Customer returns order to retailer or warehouse | Order, reason for return, goods, package details and return address |
| Repair shipment | The defective product will be returned for inspection or repair. | Fault description, serial number, merchandise value and purpose of repair |
| Exchange shipment | Old goods are returned and replaced with a different product. | Relationship between return and replacement delivery |
| Returned goods from third countries | Previously exported goods return to their original customs territory. | Original export, product identity, value and available documentation |
| Complaint shipment | Goods are returned due to damage, incorrect delivery, or quality issues. | Reason for complaint, photos or references and a clear product description |
Applications
Returns management for e-commerce, trade and industry
Returns are not limited to online retail. Manufacturers, spare parts suppliers, and technical companies also require transparent return shipping processes.
Online Stores
Link customer returns with order, reason for return, shipping label and tracking.
Marketplace vendors
Centrally prepare returns from different sales channels.
Production
Return products to the factory or service center for inspection, repair, or replacement.
Electronics and technology
Return devices with serial number, reason for repair and, if applicable, lithium information.
Spare parts trade
Clearly assign old parts, incorrect deliveries and complaint shipments.
Fulfillment and warehouse
Transferring returns from multiple shops or clients into structured return shipping processes.
Automating returns processes
Connecting shop, ERP and WMS with returns
About Shop, ERP and WMS integrations or a Shipping API Order, address, product, and package data can be transferred for the returns process. Tracking and shipping information can then be assigned to the original order.
Import order data
Use customer, delivery address, product items and original order for the return.
Provide return label
Generate shipping data digitally and assign it clearly to the return process.
Restore status
Available tracking information can be incorporated into customer service, shop, or ERP processes.
Related shipping solutions
Combine returns shipping with other processes
Returns often utilize the same shipping, document and customs functions as regular national and international shipments.
Frequently asked questions
FAQ on returns management
Answers regarding return labels, return shipping, international returns, repair shipments, tracking and interfaces.
What is meant by returns management?
Returns management encompasses the organization, control, and documentation of returns. This can include return labels, shipping, tracking, customs clearance, and matching the return to the original order.
What is the difference between returns management and returns shipping?
Return shipping refers to the actual return transport. Return management additionally includes data, status information, documents, process control, and, where applicable, customs information.
How do I create a return label?
To create a return label, you will need the return address, recipient address, package dimensions, weight, and the selected shipping service. For international returns, additional product and customs information may be required.
Can international returns be arranged?
Yes. Returns can be prepared internationally, depending on the type of goods, package details, route, and available shipping service. Customs requirements must be considered for returns to third countries.
What information is required for an international return?
Required information includes sender, return address, product description, quantity, value, customs tariff number, country of origin, and reason for return. Further details may vary depending on the specific case.
What are returned goods?
Returned goods are goods that, after a previous export, return to the original customs territory. Possible duty-free treatment depends on the specific circumstances and evidence of each case.
Do I need the original export certificate?
When reviewing returned goods processing, evidence of the original export can be important. This may include invoices, export documents, tracking information, or other references.
How do I return a product for repair?
Record the item, serial number, reason for repair, value of the item, return address, and package details. For cross-border shipments, the purpose of the repair must also be evident in the customs documentation.
Can a return be picked up from the customer?
Depending on the country, address, shipping service and parcel service, collection at the return address may be available.
Can a return be tracked?
Once the shipment has been taken over by the transport service provider, the return shipment can be tracked using the associated tracking number.
Does Paket International handle the goods inspection and restocking?
The focus is on returns shipping, shipping labels, tracking, interfaces, and customs preparation. Goods inspection, refurbishment, restocking, and refunds are separate fulfillment or retailer processes.
Can return data be imported from the shop or ERP system?
Yes. Depending on the system landscape, order, address, product and package data can be transferred for the returns process via integrations or the shipping API.
Centrally prepare return shipping, tracking and customs
Combine return data, shipping labels, transport service, tracking and international customs preparation in a structured returns process.
